Frequently Asked Questions
Everything you need to know about shopping for your home and garden at Roger's Gardens.
How do you ensure plants arrive in healthy condition?
We use specialized, eco-friendly packaging designed to secure the root ball and protect delicate foliage during transit. Every plant is inspected for health and hydrated immediately before shipping to ensure it arrives at your doorstep in peak condition.
What is your return policy for home decor and garden tools?
We accept returns on non-perishable items like home decor, furniture, and tools within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that live plants are non-returnable but are covered by our 14-day health guarantee.
Do you offer international shipping for your products?
Currently, we only ship within the continental United States. Due to agricultural regulations and the delicate nature of live plants, we are unable to ship internationally or to Hawaii and Alaska at this time.
What should I do if my order arrives damaged?
If your order is damaged during transit, please take photos of the packaging and the item and contact our customer service team within 48 hours of delivery. We will prioritize a replacement or a full refund for any damaged goods.
Can I track my shipment?
Yes, once your order is processed and leaves our nursery, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.